Clearabee

All collected upholstered items come with a 100% landfill-diversion guarantee. Your old sofa isn’t recycled in the traditional sense, but it is processed through approved Energy-from-Waste routes, converting non-recyclable materials into usable energy instead of sending them to landfill.

We work with Clearabee to offer customers a simple, affordable and environmentally responsible way to remove old sofas when ordering a new one from us.

We offer nationwide sofa collection across the UK, excluding Northern Ireland.

Most areas can benefit from same-day or next-day collection, depending on availability and location.

Not necessarily. Sofa delivery and sofa collection are two separate services.

Msofas will notify you 3–4 days before your sofa is due for delivery with an estimated delivery date.
Delivery is confirmed only once your sofa arrives at our warehouse.

If you have requested old sofa removal, this service is provided by Clearabee, an independent third-party company, not part of Msofas.

Once your delivery date is confirmed:

• You will receive a confirmation email from Clearabee

• You can log into your Clearabee customer portal

• You will then choose a suitable collection slot directly with Clearabee

Msofas does not manage or control Clearabee’s scheduling, communication methods, or collection timings.

Fast Delivery orders

• Clearabee can collect your old sofa after your new sofa has been delivered, or

• within 24 hours of delivery, depending on your preference selected directly with Clearabee.

Important information

• Sofa collection does not automatically take place at the same time as your Msofas delivery

• Collection should only be arranged after your delivery date has been confirmed

• If collection is booked earlier, this is arranged directly between the customer and Clearabee and is outside Msofas’ responsibility

Yes. You can amend your collection date via the Clearabee customer portal up until the morning of collection. If changes are needed on the same morning, you’ll need to contact Clearabee directly by email or web chat.

Yes. Pricing is fixed based on how many items you need collected. Paying upfront secures your booking and ensures the team has enough vehicle space allocated for your collection.

Yes — Clearabee can collect your sofa from an upstairs room, provided it is safe to do so.

If it’s safe and won’t damage your home, the team can dismantle the sofa before removal. They cannot remove doors from frames or lower sofas through windows due to safety rules.

Yes — if your Msofas order is already placed, you can still add a sofa collection. Just proceed through the Clearabee request link, and the service will be added separately.