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Terms & Conditions
This agreement is a contract for goods between us the supplier and you the
consumer. This contract is concluded when you become bound to buy the goods and
we become bound to supply them and both of these acts will have occurred when
we have confirmed your order and accepted it by email.
Msofas leads the market in sofa design as style. We offer exclusive leather,
fabric, traditional and contemporary sofas and furniture. Selected and made to
most exacting quality standards in the marketplace.
At Msofas we want your Customer Experience to be enjoyable and seamless so we
provide you with as much information about your agreement as possible and what
you can expect from the services we offer if you ever use them.
Before you place an order here are some of the most common questions for
you to consider.
Before ordering a sofa please check
dimensions of an internal and external access point including doors, corridors,
stairs, lift and corners. Check for dimensions against your desired sofa to
ensure access is possible. Measurements of upholstered furniture are the
nearest ± 2-3 %.
If you still have doubts about answering the above questions please send us to
email to support@msofas.co.uk we
will be delighted to answer any queries you may have.
*We mean a right or left-hand corner sofa as we are standing looking at it, not
when we are sitting on.
When you agree to purchase from us we will tell you:
Your order
You should ensure that the items you have detailed on the order screen
are correct and that they meet your exact requirements, when you change the
colour/s of the sofa please make sure that the sample name and colour is as you
required. 'Request samples' or send us an email with a question about
colour. Be aware that colours on the website might look different than in
the real - all depends on settings on your monitor. Once we have accepted
your order and confirmed it by email it may not be possible to amend your
order.
Non-upholstery furniture - Colour/s on the website might look different than in
the real - all depends on settings on your monitor. Dimensions and weight
of the blocks given may differ slightly from the actual.
Payment Arrangements
The items on this order will not be delivered unless the balance is paid
in full and some methods of payment include a surcharge.
Finance options are available for orders above £250.
Your statutory rights are not affected.
Delivery arrangements and installation
Most of the furniture is made for the
order and normally the delivery takes between 4 to 12 weeks after we have
received your payment.
We have dozens of sofas in stock For delivery within 15 working days.
Transit times may vary,
during busy periods, or deliveries to rural and distant areas may take a
little longer.
We occasionally may not be able to
deliver products in the agreed time due to circumstances beyond our control. In
such a case, we will immediately inform you about any delay.
Please ensure your shipping address and
contact number is correct, as we take no responsibility for undelivered orders
due to incorrect addresses or contact numbers. Personal details can be
checked by going www.msofas.co.uk select the "My
account".
As soon as your order is ready we will send you an email with the date of
delivery ( at least 3 - 5 days before). We need at least two weeks notice to
arrange delivery. Your order will be delivered by a professional Msofas
Delivery Team.
Delivery days are Monday to Sunday
between 6 am and 10 pm. Delivery is not available on public holidays. These
orders will be delivered on the next working day. Please note, we can not
guarantee delivery times but the Msofas Delivery Team will inform you if the
expected delivery time changes.
On Delivery
On the day of delivery, the Msofas Delivery Team will unpack your Corner
Sofa Bed, install it in the room of your choice and remove all packing
materials from your home and recycle wherever possible. There may be extra
costs added ( £20 - £80 ) if furniture must be dismantled to fit.
Please ensure all access points are
clear of obstacles.
Note we do not accept responsibility if
the furniture ordered will not fit through doorways or becomes stuck in narrow
areas within your property and we do not accept responsibility for any damages.
It is the customer’s responsibility to measure all spaces before placing an
order and be sure that Furniture can be easily delivered to your place/room.
Please check if the sofa meets your
requirements and sign the invoice as proof of it. We do not take responsibility
for not unpacked and non installed furniture. Is it customer responsibility to
make sure that the product is as ordered before sign the invoice
For flat-packed furniture installation
is not included.
Please check each part after opened
box/before assembly as only not assembled parts can be a replacement. Picture
of the defected part, number/code from instructions and picture of the label
from box must be sent to support@msofas.co.uk within
7 days from the delivery date.
DELIVERY TO PURPLE ZONE
We would like to confirm that we can deliver to PURPLE ZONE but
there are some things that I need to inform you about before you will place an
order:
1. Delivery charge to PURPLE ZONE is £158 and this is a door to door
delivery only.
2. As we use outside courier, delivery to PURPLE ZONE might take up to
16 weeks-depend on his availability.
3. When it comes to complain-for example for upholstered furniture-it is
customer responsibility to deliver the faulty part to us so we can send it for
fixing to our factory and then to collect it from us when the part is ready.
There is, of course, the small chance that the purchased product will be
faulty but, I need to make sure that before the purchase, you are informed
about that fact
Delivery Slot Cancellation:
PLEASE NOTE THAT YOU CAN ONLY CANCEL YOUR SCHEDULED DELIVERY ONCE. IF
YOU WILL NOT BE ABLE TO ACCEPT THE SECOND DELIVERY DATE GIVEN BY US, STORAGE
CHARGES MAY APPLY AND HAVE TO BE PAID IN ADVANCE.
Cancellation
All our products are made to your specification and are not sold from
stock only products from ' Fast Delivery ' Category is in stock. As a sofa is made-to-order and produced precisely to your requirements, no
cancellation, refunds or exchanges can be made unless your instructions have
not been carried out, or the item is found to be faulty.
A non-refundable deposit of 50 % of pre-ordered furniture will be
payable if the order is cancelled because of customer mistake in order (wrong
corner, the wrong colour, not fit through the entrance, room etc.) or if the order
will be cancelled after 30 days. This charge will be made to your account. Your
statutory rights are not affected.
Returns
For your peace of mind and in
compliance with the distance selling law, All items from ' Fast Delivery ' can
be returned within 14 working days please, inform us that you have
changed your mind and want to return item, we will refund the whole amount you
paid for the item purchased but we will charge you with delivery/collection costs -
10% of furniture price (minimum £20)
Please note that the item must be
returned to us: at your own cost, in the condition that it was sent out in
along with the correct packaging so that we can return to the manufacturer. If
an item is not returned to us in the original condition then we reserve the
right not to issue a full refund.
A non-refundable collection/delivery charge will be applied to all furniture if
delivery is refused, the collection is requested or furniture did not fit, unless
the product is faulty.
No refunds or exchanges can be given on sofas made to your specification unless
there is a manufacturing defect or the goods are not as ordered. No refunds or
exchanges can be given on either sample pots or full-size pots of paint unless
there is a manufacturing defect, or the goods are not as ordered.
Under the terms of the distance selling
directive, you as the customer have a duty of care for the product whilst it is
in your possession. If products are damaged by you and subsequently returned, a
charge will be made to repair the product to its original condition. Please be
aware that where repair is not economically viable no refund will be made. Your
legal rights are not affected.
Returns - Faulty Goods
Notwithstanding our Delivery condition above If, after the
Corner&Sofa Bed have been fitted, you find a fault; we reserve the right to
request that the following steps are complied with:
Upon confirmation from the engineer
that there is a fault, and the goods do not conform to the contract, we shall
repair or replace such goods (or the defective part). Msofas shall not be
liable for the goods if you continue to use the goods after giving such notice
to us; or alter or repair the Goods without the written consent of us.
To resolve your problem with regard to Faulty products please contact one of
our helpful and friendly customer service team who will be happy to resolve
your problem as quickly and efficiently as possible with the minimum disruption
possible.
Refunds will be made within 30 days of notification/collection,
via the same method that was originally used for the transaction.
Your Guarantee
As one of the UK's few specialist sofa retailers, the Msofas selection
process is strongly oriented toward quality and durability as well as value.
Before allowing the supply of a piece of upholstery from any manufacturer, our
buying team not only inspect and assess the factory but also check the method
of manufacture of every model and design produced. Upholstery and sofas, in
particular, are hand made products and as such variation and inconsistencies
are common. For this reason, Msofas take great care in supplier choice, working
with only factories where quality standards are process-driven and
maintainable.
When a model is on display in the store, we are supremely confident in its
intrinsic quality.
To represent our own confidence in our products and in addition to your
statutory rights as a UK consumer we include our own 2 years warranty,
free-of-charge with your new furniture.
Implementation of the complaint through a free repair will be 30 days from the
date of examination.
Deadline for the examination and the complaint may be extended if the buyer
agrees fax, e-mail or otherwise in writing. The delay in settling the complaint
does not occur when a representative of the Guarantor reported to the Buyer at
the agreed time and could not take action when complaints of reasons
attributable to the Buyer. In this situation, the Guarantor pursues a claim in
the new 30-day time limit.
The acceptance of the complaint to be implemented by repairing or to declare
the complaint to be unfounded, the Buyer will be notified by the Guarantor
immediately after the inspection of furniture, by making an appropriate entry
in the minutes of the complaint. In all other cases, in a written decision
within 14 days from the date of filing the complaint to the Guarantor.
If the defect is the subject of the complaint is, according to the
manufacturer's assessment removable, the provision will be implemented by
repair of the Buyer on the spot, in other cases the repair of the product will
take place in the factory. The manner of the complaint decides representative
of the manufacturer.
The buyer has the obligation to deliver the furniture or parts of the
manufacturer's representative, in order to transport them to the headquarters
of the manufacturer and repair in factory conditions.
The manufacturer has no obligation to provide Buyer with a replacement product
for the duration of the repair in factory conditions. Refusal of a product (or
part thereof) for repair in factory conditions or prevent repair, is considered
resigned from the warranty.
Buyers expire automatically if the accepted date of the visit the
manufacturer's service was twice unobserved by the fault of the Buyer.
If the sofa has to be replaced/repaired by the manufacturer because its damage
we will supply the sofa within a maximum of 60 working days.
Every structural component of your new sofas and chairs is covered
comprehensively by our 2 years warranty.
Specifically, all framework, joints, springs are warranted for a period of a
full 2 years by Msofas.
The guarantee not covered:
The manufacturer is not responsible for
the discolouration of upholstery fabric, which are the result of the migration
of dyes from clothing in contact with the fabric.
Deformation of the foam part of the contribution arising from the use of the
furniture.
Natural fabrics wrinkles caused during normal use, and the resulting properties
of the fabric and the properties of the foam cartridge.
Any kind of tears, borrowing, scratches fabrics, eco-leather or leather.
Pilling, shrinkage, fading of upholstery fabrics resulting from the technique
and operation of the product by the buyer.
Folds occurring in the material upholstery, as a feature desired and intended.
The outer coating of furniture made from materials or leather is loose and
soft, which is caused by the furniture manufacturing technique.
Roofing materials can exhibit typical characteristics for upholstery fabrics,
such as sensitivity to touch and iridescence. The diversity of gloss and hue
depends on the angle of light even in the same batch, microfibre lizacion
fibres (peeling), static electricity fabrics.
NATURAL FEATURES ARE NOT COVERED BY WARRANTY
The differences in the hardness of the individual components of the device
upholstery resulting from their different size or technique used.
Permissible variations in texture and skin tone, as well as all kinds of scars,
veins, birthmarks, roughness faces, necks, differences in the thickness of the
skin and wrinkles. These are the characteristics of the raw material, which is
the natural leather and should be treated simply as a sign of authenticity and
the advantage of genuine leather.
Changes occurring naturally in the average life of the furniture, which is a consequence of the passage of time and the usability type: stretching,
wrinkling, wiping at the seams and most intensively used areas, and polishing
the skin.
Significant differences in shades of skin between the individual elements of
the holiday set produced in different periods.
Differences fabric, PU leather, if they come from different production batches
fabric manufacturer and the complaint relates to the difference of individual
products acquired in different periods.
Allowable differences in the shade of wooden elements due to the natural origin
of the material.
TERMS OF USE AND MAINTENANCE OF FURNITURE
Furniture should be used for their
intended purpose and methods of use. Avoid getting into the armrests, standing
on their seats, backs or individual strips of spring, do not jump.
Furniture should be used in dry, enclosed and protected from adverse weather
conditions and direct sunlight. Typical furniture climatic conditions of use
are the relative humidity 30-70%, the temperature of 15 to 25 ºC.
Do not place the furniture too close to a radiator or other heat sources. The
minimum distance from the heat source is 1 m.
Wooden furniture components must be protected from scratches etc. In products
of two or more seats and sets evenly use set (not just one seat) to avoid
differences in the appearance of the entire set during use.
Furniture with the possibility of their distribution is not for everyday
sleeping.
Before the first unfolding, make sure that you have removed the transport
protection.
It is forbidden to self-disassembly and reassembly of furniture for children's
functions.
Avoid direct contact with the skin, fabric or eco-leather with the sweat of the
human body and fats of animal and vegetable.
CLEANING AND MAINTENANCE
Upholstery materials: leather, fabric, eco-leather should be kept clean. Do not
allow heavily soiled upholstery fabric. Proper maintenance and care maintain
the usability and aesthetic piece of furniture for a long time.
Before cleaning the furniture should be vacuumed: upholstered surfaces and matt
surfaces vacuuming with a vacuum cleaner with a soft brush. Vacuuming gloss
surfaces with a soft, dry cloth.
Remove stains as soon as they arise.
Do not apply cleaners directly on the stain, but clean with a white cloth or
sponge.
By rubbing while cleaning can damage the surface of upholstery fabric.
Therefore, the surface should be carefully cleaned gently using a circular
motion. After drying the impregnated
After cleaning, lead to a dry surface. Furniture can be operated until it is
completely dry.
INFORMATION ABOUT THE SKIN AND THE NATURAL FEATURES
The leather is a natural product: breaths absorbs and gives moisture.
If you will be looked after, clean, maintain and store at a stable temperature
is always elegant and pleasant to the touch.
The easily notable feature is the presence of real leather, even on a small
piece of a differentiated structure of the surface, different thicknesses, as
well as the presence of other natural characteristics resulting from actions of
nature: insect bites, scars, wrinkles, scratches, calluses, and the like. The
difference in the texture of the skin is single with evidence that the skin has
a natural face and that you are the buyers of the product for which he has been
natural materials. Furniture with large areas of utility are made of a dozen or
so up mats skin, coming from several animals, so there is a possibility of
different shades and gloss leather upholstery. This effect also confirms the
naturalness of the skin and should not be treated as a defect. Over time, the
use of the skin can be wiped off - which is normal during operation, thus
enhances the worn surface (patina shade).
Our company for furniture apply hides, in which, / the patina effect is
obtained artificially by appropriate dyeing leather by the manufacturer. They
are so-called. "Leather antique”. Leather due to its properties in normal
use can gently stretch, which is not a pucker skin defects. In some leather
furniture are deliberately wrinkling. It is a deliberate plan design and can
not be regarded as a defect
The top layer of the skin is very
delicate and sensitive to external action. Just like human skin is prone to
drying out and cracking, so you should avoid placing leather furniture near
radiators, fireplace, avoid direct sunlight, as the sun's rays have a very big
impact on changing the colour of the furniture. It is recommended
constant skin temperature ranging from 19 to 21 degrees Celsius.
Do not use detergents, inappropriate care, specially manufactured on the basis
of alcohol, gasoline and solvents and bleaches - they can permanently damage
the skin. Defects caused as a result of misuse or improper maintenance-care
products are not subject to the complaint.
All used by the company skin meet high-quality standards that are required for
the production of furniture. Regular checks and detailed selection of material
selection to production guarantee a very high quality of our products.
PROPER INSTRUCTIONS FOR CLEANING AND MAINTENANCE LEATHER.
What do you do to make your leather was as good as new.
Furniture upholstered in natural leather, it is not enough to vacuum and wipes
with a cloth with a cleaning agent, but also moisturise specialised preparation
in the form (cream). The correct way of cleaning and maintenance of leather
upholstery, as well as the proper selection of leather goods, means to
guarantee that the product will be pleasant to the touch, more resistant to
dirt, cracks, colour fading, etc. It will make your skin soft and supple and
restore its natural oils.
Before cleaning and maintenance,
furniture vacuumed thoroughly, paying particular attention to seams, collapse
and depression. The operation can be carried out using a vacuum cleaner, cloth
(cotton or microfiber) or a soft bristle brush. Removal of dust is to reduce
the use of a cleaning agent, as well as reducing the formation of dirt. Cleaner
applied on a damp sponge or cloth and rub gently place at a specific location
on the surface. In order to collect dirt and detergent, cloth or sponge, rinse
with clean warm water and wipe again take off the excess of furniture and dirt.
If the venue has not been thoroughly cleaned operation must be repeated.
Cleaning is performed very gently, do not rub hard surface being cleaned.
Should not be allowed to become wet skin.
After cleaning, upholstery undertakes
maintenance agent for this purpose, and by applying a thin layer evenly, with
particular emphasis on the backrest, seat and armrests, and bacon. Leave upholstery
for a period of about 10 hours in order to absorb a preservative and cement.
Preservative protects colour from fading from sunlight, cracking the face,
nourishes the skin, nourishes it, reduces friction on the skin surface, which
in turn increases the lifetime of the furniture.
ATTENTION !!!
Before performing any maintenance, perform the test in an inconspicuous area.
In the case of irregularities, change the cleaning and preservative agent to
another.
The skin should be cleaned and maintained regularly, from 2 to 4 times a year,
depending on the intensity of use of the product.
As with any warranty or protection, in offering this service we assume proper
care of your furniture by reference to your care instructions, normal use in a
domestic environment and no abuse from pets, children or any other
source.
Customer Satisfaction
Msofas Customer Care opens Monday to
Friday 10 am to 5 pm and (times may vary at public holidays) and you can
contact us during these hours by phoning 08000209555, or by sending an
email to support@msofas.co.uk by chat on Live Chat Support.
If you ever need to call Msofas you can
rest assured that you can speak to a real person in our very own UK contact
centre.
We want you to enjoy your Msofas Customer Experience and our aim is to help you
to do this in the best way we can.
Sometimes, things do not go according to plan.
If you feel that we have not lived up to your expectations, or that we could
improve our service in some way, please let us know our customers' feedback, it
is important for us.
Customer Satisfaction is a core component of our business and we want to know
what you think.
For your convenience, we have an online customer satisfaction survey that you
can complete at your leisure and it will only take you three minutes.
Please tell us what we are good at and what you feel we could improve.
To monitor and improve the quality of our service some calls to our contact
centre are recorded.
Privacy Policy
Rest assured that all your personal details will be kept safe and secure
with Msofas Ltd.
We do not store credit card details nor do we share customer details with any
3rd parties
Security
We understand that you may be worried
about submitting your personal details - especially when it comes to your
credit/debit card numbers. However, Msofas Ltd promises you that our website
uses the safest Secure Server Technology to ensure that any details you provide
us with are protected to the highest standards.
PRIVACY
Msofas Ltd will only use the information that we collect about you lawfully and
in accordance with the Data Protection Act (1998). Msofas Ltd will always offer
you the chance to refuse any marketing email from us. We do not sell, rent or
trade your personal information to third parties for marketing purposes without
your expressed consent.
If you have previously registered with Msofas Ltd and would like to cancel
this, please email us at support@msofas.co.uk
Please quote your full name, address, postcode and email address.
If you have registered to receive email newsletters from us regarding the
website, you can remove your email address from our list at any time by using
the links in the emails we send you.