This agreement is a contract for goods and services between us the supplier and you the consumer. This contract is concluded when you become bound to buy the goods and we become bound to supply them and both of these acts will have occurred when we have confirmed your order and accepted it by email. Msofas leads the market in sofa design as style. We offer exclusive leather, fabric, traditional and contemporary sofas. Selected and made to most exacting quality standards in the marketplace. At Msofas we want your Customer Experience to be enjoyable and seamless so we provide you with as much information about your agreement as possible and what you can expect from the services we offer, if you ever use them. Before make an orderBefore you place an order here are some of the most common questions for you to consider.
Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
Will the furniture fit in the room?
Whether you need a left hand sofa or a right hand one?*
Before ordering a sofa please check dimensions of internal and external access point including doors, corridors, stairs, lift and corners. Check for dimensions against your desired sofa to ensure access in possible. Measurments of upholstered furniture are the nearest ± 2-3 %. If you still have a doubts to answering above questions please send us email to [email protected] we will be delighted to answer any queries you may have. *We mean a right or left hand corner sofa as we are standing looking at it, not when we are sit on.
When you agree to purchase from us we will tell you:
What you have agreed to purchase. (These items are listed separately on your sales agreement)
The purchase price
Any payable balance
How you paid
When your furniture is expected to be available for delivery
You should ensure that the items you have detailed on the order screen are correct and that they meet your exact requirements, when you change the color/s of the sofa please make sure that the sample name and color is as you required - request samples or send us email with question about color. Be aware that colors on the website might looks different than in the real - all depends of settings on your monitor. Once we have accepted your order and confirmed it by email it may not be possible to amend your order. Non upholstery furniture - Colors on the website might looks different than in the real - all depends of settings on your monitor. Dimensions and weight of the blocks given may differ slightly from the actual. We understand that occasionally a customer may feel they have chosen incorrectly, in such cases we will provide a reselection for a fee of £150.00 to cover transport and ordering costs. If an error is made on our behalf we will of course meet the cost of this ourselves. Tracking your orderAt Msofas we understand that you don't buy a sofa every day and because of this we go the extra mile to help you plan for its arrival. So you can keep track of your order we provide some unique services to help you. You can log on to, ww.msofas.co.uk select the "My account" tab and check your delivery status. You can see your invoice on line. On our main webpaige simply login to your customer account using order number (which you receive on email from us) and your provided email address. Payment ArrangementsThe items on this order will not be delivered unless the balance is paid in full and some methods of payment include a surcharge. Finance options are available for orders placed over the internet. Your statutory rights are not affected.
Delivery arrangements and installationMost of the furniture is made for the order and Normally the delivery takes between 3 to 6 weeks after we have received your payment. We have dozens sofas in stock For delivery within 10 days. Furniture Delivery - However, we occasionally may not be able to deliver products in agreed time due to circumstances beyond our control. In such case we will immediately inform you about any delay. However trnasit times may vary, during busy periods, or deliveries to rural and distant areas may take a little longer. Please ensure your shipping address and mobile number is correct, as we take no responsibility for undeliverable orders due to incorrect addresses or contact numbers. You can check that we have your correct personal details by going www.msofas.co.uk select the "My account" tab and check your order details.Login to your customer account using order number (which you receive on email from us) and your provided email address.
As soon as your item’s ready we will send you email with a date of delivery ( at least 3 - 5 days before). We need at least two weeks notice to arrange delivery. Your order will be delivered by a professional Msofas Delivery Team. Delivery days are Monday to Sunday between 8am and 10pm. Delivery is not available on public holidays. These orders will be delivered on the next working day. Please note, we can not guarantee delivery times but the Msofas Delviery Team will inform you if the expected delivery time changes.
On Delivery On the day of delivery the Msofas Delivery Team will unpack your Corner Sofa Bed, install it in the room of your choice and remove all packing materials from your home and recycle wherever possible. There may be extra costs added ( £20 - £50 ) if furniture must be dismantled to fit .
Please check if sofa meet your rquaiments and sing the invoice as a proof of it. We do not take responsibility for not unpacked and non installed furniture. Is it customer resposibility to make sure that product is as ordered before sign the invoice.
For all flat packed furniture installation is not included. Please ensure all access points are clear of obstacles.
Please check each part after opened box/before assembly as only unassembled parts can be replacment. Any defects must be reported within 7 days from delivery date. Picture of unassembled part, number from instructions and picture of label from box must be sent to [email protected].
Please note we do not accept responsibility if the furniture ordered will not fit through doorways or becomes stuck in narrow areas within your property and we do not accept responsibility for any damages. It is the customer’s responsibility to measure all spaces before placing an order and be sure that Furniture can be easly delivered to your place/room.
CancellationAll our Products are made to your specification and are not sold from stock only products from ' Fast Delivery ' Category are in stock. As a sofa is made-to-order and produced precisely to your requirements, no cancellation, refunds or exchanges can be made unless your instructions have not been carried out, or the item is found to be faulty. A non-refundable deposit of 25 % per ordered furniture will be payable if the order is cancelled because of customer mistake in order (wrong corner, wrong color, not fit through entrance,room etc.) or if order will be cancelled after 14 days. This charge will be made to your account. Your statutory rights are not affected. Returns For your peace of mind and in compliance with the distance selling law, All items from ' Fast Delivery ' If within 14 days will inform us that you have changed your mind and want to return item, we will refund whole amount you paid for item purchased but we will charge you with delivery costs. Please note that the item must be returned to us: at your own cost, in the condition that it was sent out in along with the correct packaging, so that we can return to manufacturer. If an item is not returned to us in the original condition then we reserve the right not to issue a full refund.
A non-refundable collection/delivery charge will be applied to selected furniture items if delivery is refused, collection is requested or furniture not fit, unless the product is faulty. No refunds or exchanges can be given on sofas made to your specification, unless there is a manufacturing defect or the goods are not as ordered. No refunds or exchanges can be given on either sample pots or full size pots of paint unless there is a manufacturing defect, or the goods are not as ordered. Returns - Non Faulty Goods If you wish to return your order within 14 working days time period, you are entitled to do so, but must return the products to us in accordance with our instructions and at your own cost. If for any reason you need to return an item within 14 working days of receiving delivery, please contact us and advise a member of our team that you wish to return the product and the reason for return. Please note that the item must be returned to us in the condition that it was sent out in along with the correct packaging, so that we can sell it again. If an item is not returned to us in the original condition then we reserve the right not to issue a full refund. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your legal rights are not affected. Returns - Faulty GoodsNotwithstanding our Delivery condition above If, after the Corner&Sofa Bed have been fitted, you find a fault; we reserve the right to request that the following steps are complied with:
you provide written notice and pictures of the defect to us and/or telephone us quoting your order reference number within 14 days of discovering the defect ; and
you allow us to provide an engineer, you will be contacted to arrange a house visit to inspect the goods and confirm the fault or if asked by us we will arrange for the goods to be collected from you and returned at the our expense for the examination to take place there.
Upon confirmation from the engineer that there is fault, and the goods do not conform to the contract, we shall at our option repair or replace such goods (or the defective part).Msofas shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of us. To resolve your problem with regard to Faulty products please contact one of our helpful and friendly customer service team who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible. Refunds Refunds will be made within 30 days of notification/collection, via the same method that was originally used for the transaction.
Your GuaranteeAs one of the UK's few specialist sofa retailers, the Msofas selection process is strongly oriented toward quality and durability as well as value. Before allowing supply of a piece of upholstery from any manufacturer, our buying team not only inspect and assess the factory but also check the method of manufacture of every model and design produced. Upholstery and sofas in particular are hand made products and as such variation and inconsistencies are common. For this reason Msofas take great care in supplier choice, working with only factories where quality standards are process driven and maintainable.
This means that when a model is on display in the store, we are supremely confident in it's intrinsic quality. To represent our own confidence in our products and in addition to your statutory rights as a UK consumer we include our own 2 years warranty, free-of-charge with your new furniture. Implementation of the complaint through a free repair will be 30 days from the date of examination.
Deadline for the examination and the complaint may be extended if the buyer agrees fax, e-mail or otherwise in writing. The delay in settling the complaint does not occur when a representative of the Guarantor reported to the Buyer at the agreed time and could not take action when complaints of reasons attributable to the Buyer. In this situation, the Guarantor pursues a claim in the new 30-day time limit.
The acceptance of the complaint to be implemented by repairing or to declare the complaint to be unfounded, the Buyer will be notified by the Guarantor immediately after the inspection of furniture, by making an appropriate entry in the minutes of the complaint. In all other cases, in a written decision within 14 days from the date of filing the complaint to the Guarantor.
If the defect is the subject of the complaint is, according to the manufacturer's assessment removable, the provision will be implemented by repair of the Buyer on the spot, in other cases the repair of the product will take place in the factory. The manner of the complaint decides representative of the manufacturer. The buyer has the obligation to deliver the furniture or parts of the manufacturer's representative, in order to transport them to the headquarters of the manufacturer and repair in factory conditions.
The manufacturer has no obligation to provide Buyer with a replacement product for the duration of the repair in factory conditions. Refusal of a product (or part thereof) for repair in factory conditions or prevent repair, is considered resigned from the warranty.
Buyers expires automatically if the accepted date of the visit the manufacturer's service was twice unobserved by the fault of the Buyer.
If sofa have to be replaced/repaired by manufacturer because its damage we will supply sofa within maximum of 60 working days .
Every structural component of your new sofas and chairs is covered comprehensively by our 2 years warranty.
Specifically all framework, joints, springs are warranted for a period of a full 2 years by Msofas.
The guarantee not covered:
When the furniture is dirty fabric / eco leather / natural leather The finding of damage caused by improper use of the furniture in accordance with their intended purpose. The damage caused by animals. Furniture flooding with water or other liquids. The finding of inadequate performance of cleaning and maintenance procedures cover upholstered, during which it has been damaged protective surface of the skin, fabric or eco-leather. In case of lack of performing cleaning and maintenance procedures leather, at least 4 times a year measures recommended by the manufacturer.
The manufacturer is not responsible for the discoloration of upholstery fabric, which are the result of the migration of dyes from clothing in contact with the fabric. Deformation of the foam part of the contribution arising from the use of the furniture. Natural fabrics wrinkles caused during normal use, and the resulting properties of the fabric and the properties of the foam cartridge. Any kind of tears, borrowing, scratches fabrics, eco-leather or leather. Pilling, shrinkage, fading of upholstery fabrics resulting from the technique and operation of the product by the buyer. Folds occurring in the material upholstery, as a feature desired and intended. The outer coating of furniture made from materials or leather is loose and soft, which is caused furniture manufacturing technique. Roofing materials can exhibit typical characteristics for upholstery fabrics, such as sensitivity to touch and iridescence, ie. The diversity of gloss and hue depends on the angle of light even in the same batch, mikrofibrylizacja fibers (peeling), static electricity fabrics.
NATURAL FEATURES ARE NOT COVERED BY WARRANTY
Upholstery materials: leather, fabric, eco-leather should be kept clean. Do not allow to heavily soiled upholstery fabric. Proper maintenance and care maintain the usability and aesthetic piece of furniture for a long time. Before cleaning the furniture should be vacuumed: upholstered surfaces and matt surfaces vacuuming with a vacuum cleaner with a soft brush. Vacuuming gloss surfaces with a soft, dry cloth. Remove stains as soon as they arise. Do not apply cleaners directly on the stain, but cleaned with a white cloth or sponge. By rubbing while cleaning can damage the surface of upholstery fabric. Therefore, the surface should be carefully cleaned gently using a circular motion. After drying the impregnated After cleaning, lead to a dry surface. Furniture can be operated until it is completely dry.
INFORMATION ABOUT THE SKIN AND ITS NATURAL FEATURES
Leather is a natural product: breathes, absorbs and gives moisture. If you will be looked after, clean, maintain and store in a stable temperature is always elegant and pleasant to the touch.
Easily notable feature is the presence of real leather, even on a small piece of a differentiated structure of the surface, different thicknesses, as well as presence of other natural characteristics resulting from actions of nature: insect bites, scars, wrinkles, scratches, calluses, and the like. The difference in the texture of the skin are single with evidence that the skin has natural face and that you are the buyers of the product for which he has been natural materials. Furniture with large areas of utility, are made of a dozen or so up mats skin, coming from several animals, so there is a possibility of different shades and gloss leather upholstery. This effect also confirms the naturalness of the skin and should not be treated as a defect. Over time, the use of the skin can be wiped off - which is normal during operation, thus enhances the worn surface (patina shade). Our company for furniture apply hides, in which, / the patina effect is obtained artificially by appropriate dyeing leather by the manufacturer. They are so called. "Leather antique". Leather due to its properties in normal use can gently stretch, which is not a pucker skin defects. In some leather furniture are deliberately wrinkling. It is a deliberate plan design and can not be regarded as a defect The top layer of the skin is very delicate and sensitive to external action. Just like human skin is prone to drying out and cracking, so you should avoid placing leather furniture near radiators, fireplace, avoid direct sunlight, as the sun's rays have a very big impact on changing the color of the furniture. . It is recommended constant skin temperature ranging from 19 to 21 degrees Celsius. Do not use detergents, inappropriate care, especially manufactured on the basis of alcohol, gasoline and solvents and bleaches - they can permanently damage the skin. Defects caused as a result of misuse or improper maintenance-care products are not subject to the complaint. All used by the company skin meet high quality standards that are required for the production of furniture. Regular checks and detailed selection of material selection to production guarantee a very high quality of our products.
PROPER INSTRUCTIONS FOR CLEANING AND MAINTENANCE LEATHER.
What do you do to make your leather was as good as new. Furniture upholstered in natural leather, it is not enough to vacuum and wipe with a cloth with cleaning agent, but also moisturize specialized preparation in the form (cream). The correct way of cleaning and maintenance of leather upholstery, as well as the proper selection of leather goods means to guarantee that the product will be pleasant to the touch, more resistant to dirt, cracks, color fading, etc. It will make your skin soft and supple and restore its natural oils. Before cleaning and maintenance, furniture vacuumed thoroughly, paying particular attention to seams, collapse and depression. Operation can be carried out using a vacuum cleaner, cloth (cotton or microfiber) or a soft bristle brush. Removal of dust is to reduce the use of cleaning agent, as well as reducing the formation of dirt. Cleaner applied on a damp sponge or cloth and rub gently place at a specific location on the surface. In order to collect dirt and detergent, cloth or sponge, rinse with clean warm water and wipe again take off the excess of furniture and dirt. If the venue has not been thoroughly cleaned operation must be repeated. Cleaning is performed very gently, do not rub hard surface being cleaned. Should not be allowed to become wet skin. After cleaning, upholstery undertake maintenance agent for this purpose, and by applying a thin layer evenly, with particular emphasis on the backrest, seat and armrests, and bacon. Leave upholstery for a period of about 10 hours in order to absorb a preservative and cement. Preservative protects color from fading from sunlight, cracking the face, nourishes the skin, nourishes it, reduces friction on the skin surface, which in turn increases the lifetime of the furniture. ATTENTION !!! Before performing any maintenance, perform the test in an inconspicuous area. In the case of irregularities, change the cleaning and preservative agent to another. The skin should be cleaned and maintained regularly, from 2 to 4 times a year, depending on the intensity of use of the product. As with any warranty or protection, in offering this service we assume proper care of your furniture by reference to your care instructions, normal use in a domestic environment and no abuse from pets, children or any other source. Customer SatisfactionMsofas Customer Care opens Monday to Friday 10am to 6pm and 10am to 4pm Saturday (times may vary at public holidays) and you can contact us during these hours by phoning 08000209555, or by sending an email to [email protected] by chat on Live Chat Support Monday to Sunday 9am to 10pm . If you ever need to call Msofas you can rest assured that you can speak to a real person in our very own UK contact centre. We want you to enjoy your Msofas Customer Experience and our aim is to help you to do this in the best way we can. Sometimes, things do not go according to plan. If you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know. Customer Satisfaction is a core component of our business and we want to know what you think. For your convenience we have an online customer satisfaction survey that you can complete at your leisure and it will only take you three minutes. Please tell us what we are good at and what you feel we could improve. To monitor and improve the quality of our service some calls to our contact centre are recorded.