Frequently Asked Questions | Msofas

1. How do I apply for finance?

·       Applying for finance is very easy.

·       At the checkout choose finance as the payment option and fill the online form.

·       Over how long is the finance available?

·       Interest free finance (0% APR Representative) - 6, 9 and 12 months

·       Classic Credit 15.9 % APR Representative - 24, 36, 48 and 60 months

2. Can I pay for my order without taking finance?

Yes, we accept:

·       Credit and debit cards as forms of payment if you don't want to go for the interest free 0% APR finance

·       Cash on the delivery date with 10% payment Upfront when making an order online or in-store

3. What is eco- leather?

Eco Leather is an imitation of Natural Leather:

•      very soft touch,

•      breathable,

•      waterproof,

•      very high abrasion resistance,

•      easy to care

Eco leather is upholstery made from natural materials but not leather. Leather production is a process causing a significant impact on the environment. Eco leather allows to reduce that environmental fingerprint and offer a product of the same quality for a lower price.

4. How long will the delivery take?

Normally, the delivery will take between 3 to 9 weeks after receiving your payment.

Transit times may vary, particularly during peak periods or in adverse weather conditions and delivery time frames will need to be extended for any processing time frames in excess of 1-3 weeks.

We also offer a fast delivery (delivery within 20 working days)  for our products which can be found in the section - Fast Delivery

5. What colours are available?

We offer a wide range of colours, which are available for viewing in the relevant product description.

6. Can I receive a discount?

It is up to the specificity of the order, please contact our customer support for individual support.

7. What are the measurements of sofas?

All measurement information is available in the relevant product description

8. What kind of guarantees are there for the sofas?

To represent our own confidence in our products and in addition to your statutory rights as a UK consumer we include our own 2 years warranty, free-of-charge with your new furniture.

9. Is the leather and fabric high quality?

We offer one of the best leather materials on the market.

10. How long will I wait for a sample?

Usually, you can expect to receive samples in 3-4 days.

11. Are the samples available on the webpage?

Yes, the samples are available to request here:

https://www.msofas.co.uk/sample

12. Will the sofa be carried into my home?

Yes, our delivery team will bring the sofa to your room.