Warranty

As one of the UK's few specialist sofa retailers, the Msofas selection process is strongly oriented toward quality and durability as well as value. Before allowing the supply of a piece of upholstery from any manufacturer, our buying team not only inspect and assess the factory but also check the method of manufacture of every model and design produced. Upholstery and sofas, in particular, are hand made products and as such variation and inconsistencies are common. For this reason, Msofas take great care in supplier choice, working with only factories where quality standards are process driven and maintainable.

This means that when a model is on display in the store, we are supremely confident in its intrinsic quality.
To represent our own confidence in our products and in addition to your statutory rights as a UK consumer we include our own 2 years warranty, free-of-charge with your new furniture.
Implementation of the complaint through a free repair will be 30 days from the date of examination.

Deadline for the examination and the complaint may be extended if the buyer agrees fax, e-mail or otherwise in writing. The delay in settling the complaint does not occur when a representative of the Guarantor reported to the Buyer at the agreed time and could not take action when complaints of reasons attributable to the Buyer. In this situation, the Guarantor pursues a claim in the new 30-day time limit.

The acceptance of the complaint to be implemented by repairing or to declare the complaint to be unfounded, the Buyer will be notified by the Guarantor immediately after the inspection of furniture, by making an appropriate entry in the minutes of the complaint. In all other cases, in a written decision within 14 days from the date of filing the complaint to the Guarantor.

If the defect is the subject of the complaint is, according to the manufacturer's assessment removable, the provision will be implemented by repair of the Buyer on the spot, in other cases the repair of the product will take place in the factory. The manner of the complaint decides representative of the manufacturer.
The buyer has the obligation to deliver the furniture or parts of the manufacturer's representative, in order to transport them to the headquarters of the manufacturer and repair in factory conditions.

The manufacturer has no obligation to provide Buyer with a replacement product for the duration of the repair in factory conditions. Refusal of a product (or part thereof) for repair in factory conditions or prevent repair, is considered resigned from the warranty.

Buyers expire automatically if the accepted date of the visit the manufacturer's service was twice unobserved by the fault of the Buyer.

If the sofa has to be replaced/repaired by the manufacturer because its damage we will supply the sofa within a maximum of 60 working days.

Every structural component of your new sofas and chairs is covered comprehensively by our 2 years warranty.

Specifically, all framework, joints, springs are warranted for a period of a full 2 years by Msofas.

The guarantee not covered:


When the furniture is dirty fabric/eco leather / natural leather
The finding of damage caused by improper use of the furniture in accordance with their intended purpose.
The damage caused by animals.
Furniture flooding with water or other liquids.
The finding of inadequate performance of cleaning and maintenance procedures cover upholstered, during which it has been damaged the protective surface of the skin, fabric or eco-leather.
In case of lack of performing cleaning and maintenance procedures leather, at least 4 times a year measures recommended by the manufacturer.
The manufacturer is not responsible for the discolouration of upholstery fabric, which are the result of the migration of dyes from clothing in contact with the fabric.
Deformation of the foam part of the contribution arising from the use of the furniture.
Natural fabrics wrinkles caused during normal use, and the resulting properties of the fabric and the properties of the foam cartridge.
Any kind of tears, borrowing, scratches fabrics, eco-leather or leather.
Pilling, shrinkage, fading of upholstery fabrics resulting from the technique and operation of the product by the buyer.
Folds occurring in the material upholstery, as a feature desired and intended. The outer coating of furniture made from materials or leather is loose and soft, which is caused the furniture manufacturing technique.
Roofing materials can exhibit typical characteristics for upholstery fabrics, such as sensitivity to touch and iridescence, ie. The diversity of gloss and hue depends on the angle of light even in the same batch, mikrofibrylizacja fibers (peeling), static electricity fabrics.

NATURAL FEATURES ARE NOT COVERED BY WARRANTY

 
The differences in the hardness of the individual components of the device upholstery resulting from their different size or technique used.
Permissible variations in texture and skin tone, as well as all kinds of scars, veins, birthmarks, roughness faces, necks, differences in the thickness of the skin and wrinkles. These are the characteristics of the raw material, which is the natural leather and should be treated simply as a sign of authenticity and the advantage of genuine leather.
Changes occurring naturally in the average life of the furniture, which is a consequence of the passage of time and the usability type: stretching, wrinkling, wiping at the seams and most intensively used areas, and polishing the skin.
Significant differences in shades of skin between the individual elements of the holiday set produced in different periods.
Differences fabric, PU leather, if they come from different production batches fabric manufacturer, and the complaint relates to the difference of individual products acquired in different periods.
Allowable differences in the shade of wooden elements due to the natural origin of the material.
 
TERMS OF USE AND MAINTENANCE OF FURNITURE

Furniture should be used for their intended purpose and methods of use. Avoid getting into the armrests, standing on their seats, backs or individual strips of spring, do not jump.
Furniture should be used in dry, enclosed and protected from adverse weather conditions and direct sunlight. Typical furniture climatic conditions of use are the relative humidity 30-70%, the temperature of 15 to 25 ºC.
Do not place the furniture too close to a radiator or other heat sources. The minimum distance from the heat source is 1m.
Wooden furniture components must be protected from scratches or obiciem.W products of two or more cars and set evenly use set (not just one seat) to avoid differences in the appearance of the entire set during use.
Furniture with the possibility of their distribution is not for everyday sleeping.
Before the first unfolding, make sure that you have removed the transport protection.
It is forbidden to self-disassembly and reassembly of furniture for children's functions.
Avoid direct contact with the skin, fabric or eco-leather with the sweat of the human body and fats of animal and vegetable.
 
CLEANING AND MAINTENANCE

Upholstery materials: leather, fabric, eco-leather should be kept clean. Do not allow to heavily soiled upholstery fabric. Proper maintenance and care maintain the usability and aesthetic piece of furniture for a long time.
Before cleaning the furniture should be vacuumed: upholstered surfaces and matt surfaces vacuuming with a vacuum cleaner with a soft brush. Vacuuming gloss surfaces with a soft, dry cloth.
Remove stains as soon as they arise.
Do not apply cleaners directly on the stain, but clean with a white cloth or sponge.
By rubbing while cleaning can damage the surface of upholstery fabric. Therefore, the surface should be carefully cleaned gently using a circular motion. After drying the impregnated
After cleaning, lead to a dry surface. Furniture can be operated until it is completely dry.

 
 
INFORMATION ABOUT THE SKIN AND ITS NATURAL FEATURES

The leather is a natural product: breaths absorbs and gives moisture.
If you will be looked after, clean, maintain and store in a stable temperature is always elegant and pleasant to the touch.
 
An easily notable feature is the presence of real leather, even on a small piece of a differentiated structure of the surface, different thicknesses, as well as the presence of other natural characteristics resulting from actions of nature: insect bites, scars, wrinkles, scratches, calluses, and the like. The difference in the texture of the skin is single with evidence that the skin has a natural face and that you are the buyers of the product for which he has been natural materials. Furniture with large areas of utility is made of a dozen or so up mats skin, coming from several animals, so there is a possibility of different shades and gloss leather upholstery. This effect also confirms the naturalness of the skin and should not be treated as a defect. Over time, the use of the skin can be wiped off - which is normal during operation, thus enhances the worn surface (patina shade).
Our company for furniture apply hides, in which, / the patina effect is obtained artificially by appropriate dyeing leather by the manufacturer. They are so called. "Leather antique".
Leather due to its properties in normal use can gently stretch, which is not a pucker skin defects. In some leather furniture are deliberately wrinkling. It is deliberate plan design and can not be regarded as a defect
  The top layer of the skin is very delicate and sensitive to external action. Just like human skin is prone to drying out and cracking, so you should avoid placing leather furniture near radiators, fireplace, avoid direct sunlight, as the sun's rays have a very big impact on changing the colour of the furniture. It is recommended constant skin temperature ranging from 19 to 21 degrees Celsius.
Do not use detergents, inappropriate care, specially manufactured on the basis of alcohol, gasoline and solvents and bleaches - they can permanently damage the skin. Defects caused as a result of misuse or improper maintenance-care products are not subject to the complaint.
All used by the company skin meet high-quality standards that are required for the production of furniture. Regular checks and detailed selection of material selection to production guarantee a very high quality of our products.